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A
new perspective is virtually challenging the traditional command-and-control
structures. This network trend is not limited to the business enterprise alone;
non-profit and governmental organizations fall equally under its sway. The
network enterprise does not follow the same rules as the classic corporate
model. In order to adapt to this Next Reality, the leaders of an organization
must dispense with six fallacies that once upon time made perfect sense.
Fallacy #1: Management must focus on the internal operations of the enterprise
Next Reality: Every dimension of the network enterprise must be client-facing.
Even senior executives can ill afford to manage the firm's resources apart from
their impact on the end customer. Consider it managing from the outside in. If a
process limits the organization's capacity to take advantage of new market
opportunities or suppresses innovation, it must be changed.
Fallacy #2: Geography defines the ecology of the enterprise
Next Reality: Recently, I was in Europe advising a client, an enterprise in the
financial services sector that operates independent business units in countries
around the globe. Until recently, my client did not take advantage of its
network opportunities. Each national business unit functioned as a silo, and as
a result, each one carried out a needless replication of tasks. The global
company also failed to pick up on successful experiments that were taking place
in parallel universes, that is, initiated by sister business units. My client is
now developing creative ways to take advantage of its network, leveraging
resources and brand across business units. The company is now thinking
horizontally instead of thinking vertically.
Fallacy #3: Technology drives business operations
Next Reality: Technology does not drive organizational change; it is only a tool
for change. I have witnessed far too many enterprises imploding once seduced by
a new software system. It is much more critical for an enterprise to build
around its relationship capital. People still matter most. Managers would be
wise to map out the flow of knowledge and relationships that truly create value
in their organizations, and then find the right technology to enhance that
process. Knowledge management applied in a vacuum is a waste of resources.
Fallacy #4: Hire for specialized knowledge
Next Reality: Generalists are a dime a dozen. Narrow specialists, on the other
hand, risk isolation and inaccessibility. Really valuable employees provide
specialized knowledge that adds to the core competency of the enterprise. Strong
managers aim to create a culture where unique knowledge will be produced and is
made accessible to the network. It is easy to underestimate the importance of
trust. Without trust, access remains stunted.
Fallacy #5: Performance management is most effective when it rewards individual
effort
Next Reality: The individual was the primary productive unit of the classic
corporate enterprise. In the network enterprise, the team moves to the fore.
Employee evaluation and compensation therefore must incorporate team performance
measures. Individual employees should expect to shift between organizational
structures and adapt to new functions as needed. Job descriptions are at best
provisional.
Fallacy #6: Employees who demonstrate exceptional competency should be groomed
as future leaders.
Next Reality: The move from command-and-control structures to a network
enterprise does not imply the decline of leadership. A new style of leadership
emerges. As strange as it sounds, the manager ceases to be the expert. If you
think about it, we should expect knowledge workers within their competency area
to know more than their boss. The right metaphor for leadership is the conductor
of an orchestra.
Each individual musician knows her instrument better than the conductor, but it
takes a special kind of talent to arrange and harmonize the full range of
instruments. Here's another sure sign of a network leader: A willingness and
capacity to be in constant learning mode.
In summary, the network enterprise feeds off effective collaboration across
fixed boundaries. A new generation of leaders will excel in taking advantage of
the peculiarity of their organizations to energize and support valuable
networks.
(David Batstone is the author of Saving the Corporate Soul and teaches business
ethics at University of San Francisco, United States)
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February
2006 |
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Cover Story |
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Seventh 5-Year Plan (2006-2010)
Creating the platform for future growth
The economists had expected further liberalization and development
at an accelerated pace whereas the citizens of Oman expected the
government to.... |
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Other Headlines |
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Flying High
Ulrike Lemmin-Woolfrey in conversation with Akbar Al Baker, CEO of Qatar
Airways, on what makes this airline the fastest growing in the world... |
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OER CEO GOLF 2006 Bringing glow golf
to Oman
Innovation is the name of the game at Oman Economic Review (OER),
which believes in reinventing all the time. Monotony is something OER
abhors that gets reflected in everything it does. So, the second edition
of OER CEO Golf 2006 is no different... |
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Oman-US FTA gathers momentum
Notwithstanding the Democrats’ reservations
over the existing labour laws in Oman, the United States is confident that
the Free Trade Agreement (FTA) that it had signed on January 19 this year
in Washington will sail through smoothly... |
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Turkey, Oman
join hands
Trade ties between Turkey and Oman have received a major boost with the
signing of a Memorandum of Understanding (MoU) between the Oman Chamber of
Commerce and Industry (OCCI) and the Istanbul Chamber of Commerce... |
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Future perfect
In an exclusive write-up for OER, H.E. Dr. Mohammed bin Hamed bin Seif Al
Rumhy, the Minister of Oil and Gas, spells out the expectations of the oil
and gas industry from the current year... |
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Global designs
In less than 15 years, an unknown banking entity transforms itself into a
giant at home and the Gulf region through innovative and aggressive growth
plans. Group Editor Ramesh Kumar examines the success of Bank Muscat... |
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Fallacies
A new perspective is virtually challenging the traditional
command-and-control structures. This network trend is not limited to the
business enterprise alone;... |
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A City Car
They say good things come in small packages. Nissan Tiida is no exception,
as we find out after experiencing a test-drive... |
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Bulls make a
Comeback
We correctly predicted the market movements last month. In our previous
report, published in the January issue of Oman Economic Review,... |
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Disciplinary
Standards
The Ministry of Manpower (MOM) recently issued Ministerial Decision
129/2005 setting out the Standard Regulations for Disciplinary Penalties
relating to employees in the private sector (Ministerial Decision)... |
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The Greek Recipe
Professor Panayotis Alexakis, who was on a visit to Muscat recently,
shares the experience of the Greek capital market. Alexakis is a financial
economist,... |
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Leadership,
Innovation, Entrepreneurship
From the lofty peaks of the Himalayas to the fertile plains of the Indus
Basin, Pakistan exudes a colorful history dating back to over 5000
years... |
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Blast-ing out
monotony
Mehre Alam catches up with Minoo Saher, the CEO of Mustafa Sultan
Enterprises, to dig deep into his favourite pastime... |
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At the Helm |
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Take risks, have fun
Sunita C. Gomes, Country Manager (Oman &
Yemen), British Airways, explains how a leader needs to manage change
positively to increase productivity |
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Regulars |
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